The Short Version
We make browsing High Quality & Original artworks, choosing your payment option and then having them delivered to you as simple as possible. And ‘yes’ we ship internationally.
It’s so simple…
Choose how to pay→ Confirmation when item has shipped or Visit us to pick it up yourself→ Mount it on your wall
The Long Version :
click on each section to reveal text
Are you a Registered Business?
Yes we are a Registered Business with the Companies Office of Jamaica. Here’s our registration number ‘8155/2018’ to prove it.
How do you ensure my protection / How safe is your website?
What payment options can you offer me?
Firstly all prices stated on this site are in United States Dollars, as it is convenient for our type if International market.
For your benefit we offer multiple payment options below:
- Direct Bank Transfer
This payment option allows you to transfer your payment directly into our bank account, using the banking details provided to you. Until we can verify your funds have reached our account, your order will be put on HOLD.
This payment option allows you to mail/deliver your cheque to us, and once we’ve verified payments, you will be notified by email and other means of contact. Until then, your order status will be on HOLD before it can proceed as normal.
This payment option allows you to pay us by cash when you visit our location in person (or other means as applicable). Once total funds have been received, your order status will be updated.
This payment option allows you to pay using your Paypal account.
Adequate instructions will be given to you on how to complete your order depending on the payment option that you choose.
What’s up with Shipping?
We want you to enjoy your artwork as soon as possible, that’s why we don’t just tell you that ALL our paintings on Sale or Custom made arrive to you already framed, but also partnered with DHL Shipping services to ensure you get your order in time too! So we’ve got you covered whether you’re in Jamaica or shipping to an overseas address.
Once an order has been shipped, you will receive an email from DHL with your tracking number plus options to amend your drop off time if you so desire. You must use a proper shipping address and ensure you or someone appointed is there to sign upon delivery. We will not be held responsible for undeliverable shipments.
Depending on your country, there may be import duties payable on works of art.
When can I expect delivery?
It’s logical for paintings shipped locally here in Jamaica to arrive faster than those shipped to distant locations. For locations in Jamaica, expect delivery between 5-10 working days.
Please note however, that you may experience delays due to but not limited to severe weather conditions, wars, riots and default of our suppliers.
But please review our estimated breakdown for delivery times below:
For Paintings on Sale, this includes the to build your crate for applicable large paintings, (time to print for Painting Prints) plus time to ship it to your address. This should take about 1 to 2 weeks under favorable conditions.
For Paintings from our Custom Painting service, this includes the times stated above, plus time to plan and make your painting as requested in your brief.
- Return and Cancellation Policy.
If you are not satisfied with your artwork, you MUST contact us by email within 7 DAYS after the arrival of your order.
Once we’ve approved your request for a return, you will receive a follow up email with your Return Tracking Number (RTN).
Artworks must be properly repackaged as was the ‘sent condition’ to protect against shipping damages. You are responsible for the return fees and must return the artwork via DHL. After successful delivery of the artwork back to us and positive results from our inspection check for damages, you may be entitled to your full or a partial refund of your purchased painting as applicable.
For Paintings on Sale, you must cancel by emailing us within 3 days of ordering.
For works through our Custom Painting Service, you may cancel within 10 days of ordering, but we may charge a percentage fee of your down payment, depending on the stage of progress to compensate for time and material already utilised. You will also be entitled to a refund, which is the total cost subtract this progress fee.
If you do not cancel in time however, you must take full responsibility to ensure the artwork is returned to us, as is outlined in the conditions stated above.
We reserve the right to change our Return and Cancellation Policy at anytime without notice. It is your responsibility to be informed on the policies to which you are being bound.
Can I pick up the Painting myself?
Yes you can visit our address and receive your Painting if this is more convenient for you. Please email us promptly if you wish to pick up your painting, to allow us to ensure the availability of your shipping cost refund upon arrival.
*Please contact us before making a visit to our location.
Email – [email protected] with subject line “RE: PAINTING PICKUP”
Whatsapp – (876)-346-6479 with first words being “PAINTING PICKUP”
Country: Jamaica (West Indies)
Postal code: JMAAW12
46 Maynard Avenue,
*(Find us Google Maps)
Explain your Painting services
We offer two Painting services. Paintings for Sale and Custom Paintings.
Paintings on Sale
When you purchase paintings on Sale, you are selecting from finished paintings, whether Originals or Prints displayed in our Online Store.
Our custom painting service allows you to tell us exactly what you want, and then we’ll make it. We want you to get a painting that is exactly what you want, so we give you this power on our Request Custom Painting Page.
This service however, may not always be available depending on the conditions faced by the artists, including but not limited to Packed Order Que
What am I paying for when I choose to get a Painting?
- The original painting (whether Original or Print )
- The frame for your painting
- Easy hanging solutions for your painting as is applicable ( Command™ )
N.B. You may be entitled to a framing cost refund if you decide not to take the frame along with the Painting.
More about Framing
Framing is pre-done for all Paintings whether Original or Print, *excluding Prints done with Gallery Wrap.
*You may choose not to take our Framing services, in which you must contact us by email as soon as possible after placing your order – You will be entitled to a refund of the framing cost.
*Final sizes- Frames are generally one (1) inch all around, and so the final Painting will be the size of the canvas as stated on the website, plus 1 inch.
What are Series codes?
We may group paintings that have a similar general concept, and categorize them under what we call ‘series codes.’
Series codes are to help you explain your idea when creating your request for a Custom Painting, by referring to all similar paintings that fall under that category.
This also helps us to have a better idea of what you want, and to make preparations and give constructive feedback based on our experience with doing similar works.
You can read more about this on our Request Custom Painting Page.
How about Cookies?